Trained before day one. Still developing long after. Full-time, 40 hours a week, dedicated to your firm.
* Extra $150 for vetted English/Spanish
Your virtual case manager, based in Latin America or South Africa, will oversee the day-to-day operations of multiple cases, ensuring tasks are completed and deadlines are met. As a result of comprehensive training designed by prominent personal injury attorney, Ryan Mckeen, your full-time, 40-hour per week, VCM has a solid foundation inclusive of:
Broad stroke knowledge of attorneys, investigators, and legal nurse consultants.
Overview of initial client intake to investigation and evidence gathering, litigation to settlement.
Negligence, compensatory and punitive damages, and statute of limitations.
Motor vehicle accidents, premises liability, medical malpractice, workplace accidents.
Empathetic client interaction, active listening, organization and time management, collaboration.
Foundational training on the following case management platforms:
The curriculum above is where your VCM starts. Here's what happens once they join your firm.
Everything listed above, completed before your VCM touches a single file.
Live, cohort-based sessions covering universal workplace skills, role-specific competencies, and using AI responsibly in legal work.
Monthly peer sessions where VCMs from other personal injury firms work through real cases together. Small cohorts, for as long as they’re with your firm.
They own the day-to-day work that decides how fast a file moves: client communication, medical records, insurance, liens, and the follow-up in between.
Client communication
Calendar management
File and submit liens
Collect evidence
Open claims with insurance companies
Insurance verification
Arrange transportation
Manage case workflow intake to resolution
Medical records retrieval and organization
Request police reports
Read and review documentation to flag
Prepare and provide case status updates
The qualities every personal injury firm looks for, and what we do to make sure they hold up.
Detail oriented, able to spot issues before they become problems
Able to project manage, keeping multiple cases moving at once
A strong communicator with clients and staff
Self-directed, doesn't need to be chased
College-degreed professional
Trained in personal injury fundamentals before placement
A structured onboarding program in their first quarter
Monthly peer forums with case managers at other personal injury firms.
“Having Maria as our virtual case manager has been a game-changer for our law firm. From day one, her dedication and strong work ethic have made a significant difference in how we manage our day-to-day operations. Maria is not only hard-working but also a dedicated problem solver who consistently goes above and beyond to find innovative solutions.
What sets Maria apart is her ability to think outside the box. Whether it’s managing our client communications, organizing case files, or handling routine administrative tasks, she approaches every challenge with fresh ideas and efficiency. Her contributions have allowed our team to focus more on high-priority legal work, knowing that Maria has everything else under control.
Since she joined our firm, we’ve noticed a considerable improvement in our overall workflow. Her attention to detail and ability to adapt to our firm’s unique needs has made her an indispensable member of our team.
Overall, Maria has significantly improved our firm’s productivity and efficiency. We can’t imagine working without her and look forward to continuing this successful partnership.”
Lara Magyar
Firm Administrator, Cave Law
